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Fee Policy & Cancellation Guidelines

Refund & Cancellation Policy

Effective Date: August 2026. This policy outlines fee structures, slot cancellations, and refund eligibility criteria for assessments conducted on Abhyaas (abhyaasnow.in).

1. General Examination Fee Policy

Registration fees paid for timed All-India Olympiads, Speed Drills, and Subject Sprints represent operational examination processing charges. These funds are allocated in advance towards cloud server capacity, automated proctoring engines, and question-paper provisioning.

Once a candidate initiates or attempts an examination slot, the fee is deemed fully utilized and non-refundable.

2. Eligible Refund Scenarios

Full (100%) refunds or automated test re-slotting are granted under the following exceptional circumstances:

Platform Server Outages

If our cloud infrastructure experiences unexpected downtime during a live synchronized mega exam that prevents test completion.

Duplicate Transactions

If a candidate is debited twice for a single test slot due to a network or payment gateway glitch, the excess amount is auto-refunded.

Exam Cancellation by Abhyaas

If an Olympiad tier or event is officially cancelled or rescheduled by our academic board without a viable backup slot.

3. Non-Refundable Scenarios

  • Candidate absenteeism or failure to log in at the scheduled synchronized examination window.
  • Local internet failures, device crashes, browser crashes, or power outages at the candidate's end.
  • Disqualification resulting from malpractice, unauthorized tab-switching, or anti-cheat triggers.
  • Dissatisfaction with test score, rank percentile, or academic evaluation.

4. Refund Processing Timelines

Once an eligible refund request or duplicate debit is validated by our accounts desk:

  • Refund approvals are processed within 24 to 48 working hours.
  • Funds are credited back strictly to the original source account (UPI, Net Banking, or Card) within 5 to 7 business banking days via the payment aggregator.

5. How to Raise a Billing Grievance

To claim a refund for a duplicate transaction or server disruption, email us at billing@abhyaasnow.in within 48 hours of the transaction with:

  • Registered candidate email and phone number
  • Payment Transaction ID / Order ID
  • Screenshot or description of the error encountered